Building World-Class Customer Experience Operations
Trotter CXO Strategies
Empowering organizations worldwide to unite people, process, and AI innovation — turning every customer interaction into a growth opportunity.
About Us
At Trotter CXO Strategies, we help organizations reimagine how they engage, retain, and delight their customers. Founded by Greg Trotter — a 20+ year veteran of customer success, support, and operations leadership — our firm brings executive-level expertise from global brands such as Amazon (AWS), American Express, Expedia, Napster, MedBridge, GovOS, and NomadGo AI.
We believe customer experience is not just a department — it’s a growth strategy. By combining proven operational frameworks, AI-driven innovation, and data-backed insights, we transform customer-facing teams into high-performing engines of loyalty and profitability. Whether you’re a startup building from scratch or an enterprise modernizing your global support ecosystem, we partner with you to deliver measurable, lasting impact.
Services
Trotter CXO Strategies delivers end-to-end consulting across the entire customer lifecycle — from onboarding to renewal — helping organizations design, scale, and modernize their customer operations. Our services combine strategic planning, AI implementation, and leadership enablement to ensure every touchpoint enhances satisfaction, retention, and growth.
Customer Experience (CX) Transformation
We design and implement customer-centric strategies that drive loyalty and retention. From journey mapping and VoC programs to KPI development, we help you turn insight into action.
Customer Success Strategy & Enablement
We help SaaS, tech, and enterprise clients build scalable, high-performing Customer Success functions. Our expertise includes health score design, playbooks, and revenue expansion alignment.
AI-Driven Customer Operations Modernization
We leverage AI and automation to elevate support and success operations — improving efficiency without losing the human touch. Our work delivers faster response times, higher CSAT, and measurable ROI.
What Sets Us Apart
Trotter CXO Strategies stands out for its blend of executive experience, data-driven outcomes, and hands-on leadership. Led by Greg Trotter, who has directed global teams serving millions of customers, our firm brings practical, results-oriented insight—not just theory. We deliver strategies backed by real-world experience at companies like Amazon, American Express, and Expedia, ensuring that every recommendation has been proven in complex, high-growth environments.
Unlike large consultancies, we offer direct collaboration with our founder on every engagement — combining enterprise-grade expertise with boutique-level attention. Our approach goes beyond strategy by staying engaged through implementation, training, and change management, ensuring transformations deliver sustained results. Through AI-powered solutions, data transparency, and customer-obsessed leadership alignment, we create measurable improvements that strengthen loyalty, reduce cost-to-serve, and accelerate growth.
Let’s Connect
Ready to transform your customer operations? Let’s build something exceptional together.
Email: greg.trotter@trottercxo.com
Phone: (425) 200-6900
Business Hours: Monday – Friday | 8:00 AM – 5:00 PM
Let’s turn your customer experience into your biggest competitive advantage.